Return/Refund and Cancellation Policy
Prime India Surfactants focuses on complete customer satisfaction out of our products and services.
Product Return Policy
In case of any dissatisfaction, manufacturing or packaging defect, Customers/Distributors can return/exchange the product. The Customers/Distributors must contact the Distributor/Company from whom they had purchased the same, within 15 days from the date of purchase. They have to provide a reason and return the said products. In case the customer returns the product, it is the distributor's obligation to satisfy the customer's need for money refund or replacements of products.
The Distributor can then return these products, with original Invoice to the Company. The Company after investigation and if found genuine will replace these products free of cost or if the distributor does not want the same products, the Company will give a cash voucher of the same amount, which can be used by the Distributor for purchasing products of their choice.
Please write us a mail on info@primeindiasurfactants.com mentioning the below details:
| Product return form | Copy of Invoice |
| Reason for return | Products to be returned |
The refund shall be provided within 30 working days in the same bank account through which payment is received and In case of refund in another bank account please mention the details of the same in your mail.
Buy Back Policy
The Company provides a Buy Back Policy to the distributor who wishes to resign from his/her distributorship and return any products that are in good condition, useable, resalable, restock-able, unopened, unaltered and must have a shelf life of at least six months.
If the Distributor resigns within 30 days from the purchase of the products, company shall provide a full refund for the products to the Distributor. Shipping charges, GST and other ancillary cost paid on the original order will not be reimbursed.
If the Distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from Prime India Surfactants, the amount refunded will be equal to distributor cost of the products being returned, less 15% service charge.
Prime India Surfactants will deduct the amount of commissions or any other earnings, benefits aid on the returned products from the appropriate distributors as and when required.
All physical products must be packed in the original and unmarked packaging with sender's identity and invoice.
Prime India Surfactants reserves the right to reject repetitive product returns.
The Buy Back policy is designed to impose upon the sponsor and the Company the obligation to ensure that the distributor is buying products wisely.
The refund shall be provided within 30 working days in the same bank account through which payment is received and In case of refund in another bank account please mention the details of the same in your mail.
Cancellation
The order can be cancelled within 3 days of placement of order. Once the order is dispatched, it cannot be cancelled. For Cancellation of confirmed/placed order please write us at info@primeindiasurfactants.com.
Upon the verification and investigation, if your request found qualifying the criteria, we will process the same for cancellation.
Company possesses the sole right to take decision on the cancellation request.
The refund shall be provided within 30 working days in the same bank account through which payment is received and In case of refund in another bank account please mention the details of the same in your mail.
Please Note: Product Return Policy is NOT valid on items if opened/tampered.
